Looks like you're in the . Go to ? Yes please or I'm not in UK
Looks like you're in the . Go to ? Yes please or I'm not in UK

ORDERING

Orders are dispatched Monday-Friday. Whilst we work hard to ensure all orders are sent out within 24 hours, however during busy periods i.e launches, sales, Christmas etc, this may be extended to 48 hours. If you’d like an update on your order status, get in touch at info@unclejack.com.au

If an order needs to be changed or cancelled after being processed, please contact us immediately via email or LiveChat through our site. If you have made an error in your delivery address, please contact us via email info@unclejack.com.au as soon as possible. If your order has already been shipped, we cannot accept responsibility for incorrect details entered.

If your order is being sent to a business address, please include the company name on the order as this makes it much easier for Australia Post to deliver to the correct location. 

Parcels which are rejected by the receiver or have an incorrect address may result in the parcel being returned to sender. On the instance that this may happen, it is the customer’s responsibility to contact us to notify us of the situation.

 

CURRENCY

All product prices indicated and payments made on this site are in ($AUD) Australian Dollars. We offer a currency converter on the top left hand side of the site for international customers. 

 

DISCOUNTS & PROMOTIONS

If you obtain a discount voucher and do not receive it via email, please check your spam folder or junk email as they can be redirected there. Alternatively, please get in touch at info@unclejack.com.au or LiveChat through our site if you have any questions or issues before an order is processed, as we cannot refund or reimburse a discount voucher amount once an order has been placed.

All products purchased during online promotions with the use of a discount code, are subject to the Terms and Conditions specific to the relevant promotion. These Terms and Conditions are outlined on www.unclejackwatches.com or our promotional emails at the time of the promotion and by purchasing with the nominated discount code you are agreeing to the Terms & Conditions.

 

SHIPPING

Australian Shipping

Registered Post – FREE (Australia Post - eParcel)
- VIC: 2-5 days
- NSW/SA/ACT: 3-6 days
- QLD/TAS: 3-7 days
- WA/NT: 3-9 days

Express Shipping – $7.99 (Australia Post – eParcel)
- Next Business day for all CBD areas excluding WA and NT and rural areas. 2-3 business days needs to be given for WA/NT and rural parcels.
- To check if you are eligible for Next Business day through Australia Post please click here
- Orders need to be placed before 2pm to be dispatched same day for Next Business day delivery

PLEASE NOTE: During busy holiday periods, Australia Post may experience minor delivery delays, which is unfortunately out of our control. Please get in touch at info@unclejack.com.au, or contact Australia Post if you are experiencing issues.

 

International Shipping

All International parcels are shipped via DHL. Please note: Uncle Jack cannot be held liable for any import duties, customs fees or taxes that may be incurred on the delivery of your order at your selected country. Delivery delays can occur through customs processes which is out of our control.

NEW ZEALAND
Registered – FREE
- 6-12 business days

Express - $20.00
- 1-3 business days

NORTH AMERICA

Registered - $15.00 
- 15-20 business days

Express - $20.00
- 2-4 business days

EUROPE

Registered - $15.00
- 15-20 business days

Express - $30.00
- 2-4 business days

ASIA
Registered - $15.00
- 15-20 business day

Express - $30.00
- 2-4 business days

REST OF THE WORLD
Registered - $15.00
- 15-20 business days